Capi Cards

Getting your card, activation & funding

• How do I get my card?
• Is it a physical or a virtual card?
• How do I activate my card?
• How do I add money to my card?

Using your card

• Where can I use my Capi Card?
• Which currency can I spend in?
• Can I withdraw cash at an ATM?
• Why was my payment declined?

Spending limits

• What are my spending limits?
• Can my limits be changed?

Fees & foreign exchange

• Is there a monthly or annual card fee?
• Are there foreign exchange (FX) fees?

Apple Pay & Google Pay

• Can I add my card to Apple Pay or Google Pay?
• How do I add my card to Apple Pay or Google Wallet?

Security & online payment verification

• Is my card secure?
• Why am I sometimes asked to verify an online payment?
• How do I complete 3-D Secure (3DS) verification?
• Do all online payments require verification?
• I didn't receive my verification code — what should I do?
• What should I do if my card is lost or compromised?

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